Frequently Asked Questions
Everything you need to know about your Anbernic gaming experience.
What is the typical shipping time for international orders?
Orders are typically processed within 1-3 business days. Depending on your location, international shipping usually takes between 7 to 15 business days via 4PX or DHL.
Do Anbernic consoles come with pre-installed games?
Most of our devices come with a standard TF card containing a variety of classic games. However, we also offer 'No Card' versions for enthusiasts who prefer to install their own custom firmware and ROM libraries.
What is your return policy for defective products?
We offer a 15-day return window for items that arrive defective or damaged. Please contact our support team with your order number and video evidence of the issue to initiate a replacement or refund.
How can I update the firmware on my handheld console?
Firmware updates can be downloaded from our official website's 'Firmware' section. You will need to flash the image onto your SD card using software like BalenaEtcher or Rufus.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options depending on your shipping region.
Are the screens on Anbernic devices protected by warranty?
Yes, our standard 1-year warranty covers manufacturing defects related to the display, such as dead pixels or backlight failure, provided there is no evidence of physical impact or liquid damage.